Information On Lead Times
We will always endeavour to give you accurate information regarding lead times and deliveries and we will always aim to get products to you as quickly as possible. Next to each product you will see that we provide an expected delivery time frame so that you can have an idea of how long a product will usually take to reach you once you have ordered it.
The time frames given on the site are the delivery periods we usually expect for the item based on its standard stock status with us or the supplier and the time it takes for that particular product to ship. Whilst these are usually accurate they are meant as a guideline only and are not a fixed time frame based on current stock levels. If the time frame is critical for you then please contact us with details of the products you are interested in and we can confirm how long it will take for you.
We stock many of our best selling products so that we are able to get them out to you as soon as we can. For items that we physically hold in stock in our own warehouse then we will mark these as being a “Stocked Product”, should an item move out of stock then we will change the stock status on the site. Please note that in some instances we may run out of stock before the status is updated so please do double check with us if the timing is crucial for you.
Smaller products that we stock (such as taps, wastes, cisterns and showers) can be sent out on a next working day delivery basis provided they are ordered by 13.00.
Large order products that we stock (such as basins, toilets, baths, furniture or shower enclosures) will be around 1-2 working days (as we will need to arrange a specific delivery date with you) provided they are ordered by 13.00. Once your order is processed you will be sent an email to arrange delivery.
Stocked products can also be collected from us but they must be ordered first so that we can process the payment and have the goods ready for you - if you would like to collect then please contact us first.
Once your order has been processed, you will receive an order confirmation email which will give you an expected delivery date based on the current stock status. Should this date be a problem for then please contact us and we can either arrange a split delivery or advise of alternative products that will be quicker for you.
If you have ordered small items only (taps, shower kits and components, etc) then you will receive an email to confirm they have been dispatched once they have left us. The email will give you your tracking details so that you can track the delivery easily.
If you have ordered large items (basins, toilets, baths, furniture, shower enclosures etc) then we will send you an email to arrange a specific delivery date that is suitable for you as soon as the order is ready for delivery. If you do not reply to this email then we will not dispatch your order – so if you do not need delivery for a few days or weeks then feel free to leave the email until you are ready for delivery.
For more information on deliveries, please see our deliveries page
Please note that in all instances we recommend that you do not book a fitter until you have the goods on site and are happy with them.