Coronavirus (COVID-19) statement from Park Street Bathrooms
Status update (02/04/2020)
Our website is open and we are processing orders.
Our warehouse and delivery partners are operating (practising government hygiene guidelines).
Our customer service and sales team are working from home and can be contacted by Live Chat or email. Unfortunately we have had to suspend our phone service for now. Our staff can call you back if required.
You can still collect from us (with prior arrangement). You will be asked to observe distancing guidelines. Otherwise, our showroom is closed to the public (unless by prior arrangement).
Returns can still be made to us, if our warehouse closes we will not be able to accept returns or process refunds. Should you need to return something to us then please email us to notify and we can make a note of it for you.
Some of our suppliers have closed and are unable to deliver until further notice. This will create extended lead times on some products and brands. We are working on updating the website to reflect this, but in the meantime please see below for more information.
Products / Brands that are still available
Dear valued customer,
We would like to take this opportunity to communicate our latest information on Park Street Bathrooms and the COVID-19 pandemic at this difficult and trying time for us all.
We are open for business as usual and will continue to process your orders and deliver goods as normal.
We are following all government guidelines for best practice in combating the COVID-19 outbreak and will continue to follow their guidelines as the situation progresses.
Many of our staff will be working from home, with a few remaining in the office but at a safe distance from each other. We are working hard to ensure that we continue to offer the usual high service standards we expect of ourselves, but ask for your patience in dealing with our customer service and sales team members over the coming weeks.
We have installed a live chat feature on our website, please can we ask that this is used rather than calling us (where possible) to help prevent a bottle neck occurring. The live chat will be manned during business hours, allows for easy communication and the ability to raise your enquiry to a relevant colleague if required. If you do not need an urgent answer then please use email to contact us.
Our warehouse and delivery team are ensuring they maintain high hygiene levels and are strictly following all recommendations being made. In turn, our delivery partners are also doing the same, keeping hands clean and avoiding unnecessary contact. If you are self-isolating or have specific delivery requests, please let us know when ordering (or subsequently) and we will ensure sensible steps are taken at delivery.
The health and safety of our colleagues, customers and business partners is of paramount importance to us and we will continue to monitor the advice given closely and implement all recommendations being made.
Stay safe and look after those around you. We are sure that this nation’s fantastic spirit will help see us through.
The Park Street Bathrooms team