Premium Timed Delivery Options:
Small item parcel deliveries are sent out via DPD who will email and text you a 1 hour time slot on the day of delivery.
For large item orders, delivered on a pallet, our standard delivery service is between 09.00 – 17.00, Monday – Friday.
If you require a more specific time slot, you can upgrade to a premium timed delivery service. When your order is ready for delivery you will be sent an email to arrange delivery and at this point you will be able to upgrade to the following timed delivery options:
Week day before 12.00 - £15.00
Week day after 12.00 - £15.00
Week day 1 hour time slot (9-5) - £20.00
Saturday before 12.00 - £42.00
Please note that our premium delivery options are not available to all postcodes, please see below to check delivery services available in your area.
Postcodes that all delivery time services are available for:
AL, B, BA, BB, BD, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL1, 3, 5, 16-17, DY, E, EC, EN, FY, GL, GU, HA, HD, HP, HR, HU1-5, 8-9, 12-12, 15, 19-20, HX, IG, IP12-33, KT, L, LA1-9, 11, LE, LN1-10, LS, LU, M, ME, MK, N, NE2-4, 6-11, 28-38, 82-88, 92, 98-99, NG, NN, NP, NW, OL, OX, PE, PO exc 30-41, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN,SO, SP, SR, SS, ST, SW, SY1-4, SY11-14, 99, TA6, TF, TN, TS1-25, 90, TW, UB, W, W1, W2, WA, WC, WD99, WF, WN, WR, WS, YO.
Postcodes that cannot book delivery before 10.00 AM:
BH, CA1-8, DL2, 4, 6-7, 14-15, DT, EH1-16, 27-30, 47-49, 51-55, EH91, 95,99, EX9-14, 24, FK1-5, G1-5, 9, 11,-15, 20-23, 31-34, 40-46, 51-53, 58, 61, 67-73, 79-80, 90, HG1-2, 5, HU10-11, 14, HU16-18, IP1-11, 98, KY11-12, LD7-8, 11-20, 22, 28-31, LN11-13, NE1, 5, 12-18, 20-27, 39-45, 62-64, NR, 12-18, 20,-24, 32-35, 99. PA1, 3, SY5-10,15-16, 21-22, TA1-5, 7-23, TS26-29.
Postcodes that cannot book delivery before 12.00 PM:
AB10-16, 21-25, 32, 39, 51, 99, CA9-28, 95, 99, DD1-7, DG1-2, 5, 10-16, DL8-13, EH17-26, 31-46, EX1-3, 5-8, 15-23, 31-39, FK6-7, 9-16, G60, 62, 64-66, 74-78, 81-82, HG3-4, KA1-5, 7-17, 20-25, 29-30, KY1-10, 13-16, 99, LA10-23, LD1-6, 21-27, 32-34, 40-41, 55-57, ML, NE19, 46-49, 61, 65-71, PA2, 4-19, PH14, PL1-10, 15-16, 18-21, 95, SA1-20, 31-41,43-48,80,99,SY17-19, 25, TA22, 24, TQ
Postcodes without timed delivery options:
DD8-11, DG3-4, 6-9, FK8, 17, G63, G83, 84, IV1-3, 5, 7-12, KA6, 18-19, 26, LL35-39, 42-49, 51-54, LL58-78, PH1-9, 11-13, PL11-14, 17, 22-35, SA42, SA61-73, SY20, 23-24, TD, TR1-20, 26, 27, 93,
Delivery Dates & Lead Times
We will always endeavor to give you accurate information regarding lead times and deliveries and we will always aim to get products to you as quickly as possible. Next to each product you will see that we provide an expected delivery time frame so that you can have an idea of how long a product will usually take to reach you once you have ordered it.
The time frames given on the site are the delivery periods we usually expect for the item based on its standard stock status with us or the supplier and the time it takes for that particular product to ship. Whilst these are usually accurate they are meant as a guideline only and are not a fixed time frame based on current stock levels. If the time frame is critical for you then please contact us with details of the products you are interested in and we can confirm how long it will take for you.
We stock many of our best selling products so that we are able to get them out to you as soon as we can. For items that we physically hold in stock in our own warehouse then we will mark these as being a “Stocked Product”, should an item move out of stock then we will change the stock status on the site. Please note that in some instances we may run out of stock before the status is updated so please do double check with us if the timing is crucial for you.
Smaller products that we stock (such as taps, wastes, cisterns and showers) can be sent out on a next working day delivery basis provided they are ordered by 13.00.
Large order products that we stock (such as basins, toilets, baths, furniture or shower enclosures) will be around 1-2 working days (as we will need to arrange a specific delivery date with you) provided they are ordered by 13.00. Once your order is processed you will be sent an email to arrange delivery.
Stocked products can also be collected from us but they must be ordered first so that we can process the payment and have the goods ready for you - if you would like to collect then please contact us first.
Once your order has been processed, you will receive an order confirmation email which will give you an expected delivery date based on the current stock status. Should this date be a problem for then please contact us and we can either arrange a split delivery or advise of alternative products that will be quicker for you.
If you have ordered small items only (taps, shower kits and components, etc) then you will receive an email to confirm they have been dispatched once they have left us. The email will give you your tracking details so that you can track the delivery easily.
If you have ordered large items (basins, toilets, baths, furniture, shower enclosures etc) then we will send you an email to arrange a specific delivery date that is suitable for you as soon as the order is ready for delivery. If you do not reply to this email then we will not dispatch your order – so if you do not need delivery for a few days or weeks then feel free to leave the email until you are ready for delivery.
If you know of any access issues to your property (such as small roads, obstacles etc) that will prevent a large vehicle gaining access then please let us know so that we can pass this through to the delivery company.
Please note that in all instances we recommend that you do not book a fitter until you have the goods on site and are happy with them.
Can I collect my order from you?
Yes you can collect from our Camberley showroom - please see our Click & Collect page for more information.
When will I receive my order?
Each product on our site shows an expected lead time which is based on it being in stock either with us or with our suppliers. Once your order is processed we will provide you with an estimated delivery date. For large item orders we will email you to arrange a specific delivery day as soon as your order is ready for dispatch. Small item orders are dispatched on a next day basis as soon as they are ready and you will be notified by email / text of this.
Why can’t I select a delivery date at checkout?
We carry thousands of product lines and so unfortunately cannot hold them all in stock, so many have to come in from suppliers first. However a lot of the products we sell come into us very quickly and we always dispatch goods straight away using express services to make sure you have your order as soon as is possible.
How is delivery arranged?
If your order contains large items then we will email you to arrange a specific delivery date as soon as it is ready. If your order only contains small items then you will be notified by email and text message as soon the order is dispatched to you.
When do you arrange delivery for large orders?
As soon as the last of your items is ready for delivery we will email you to arrange a specific delivery date. If the first date offered is not suitable then you can select any date going forward that is suitable. We will not dispatch your order until you reply back to our email to confirm the date and delivery address.
My order contains both small and large items – how will it be delivered?
We will treat your whole order as a large order and arrange delivery to you on a pallet on a day of your choice.
Do I have to take delivery straight away?
No we can hold onto your order for you until you are ready for delivery. If your order is just for smaller items then please ask us to hold onto the order using the special instructions box when checking out. If your order has large items in it then we will email you to arrange delivery and we will not dispatch your order until we have heard back from you.
Can you split my order down into separate deliveries?
Usually we will deliver your order as a complete order but we can arrange split deliveries for you if required (please note that split deliveries may incur further charges).
How much will delivery cost?
Delivery to mainland UK is free on orders of £500 or more and we also offer free delivery on many smaller items and certain brands. Please see our full delivery charges section for more information on delivery costs.
Can you deliver to a different address?
Yes, when checking out you can specify a different delivery address, provided you have registered with us first (guest checkout will only allow delivery to your billing address).
Can I change my delivery address?
Yes, we can change your delivery address up until your order is dispatched. Once dispatched then we cannot change your delivery address.
Do you ship outside of the UK?
Yes - we will need to provide you with a quote to include the shipping so please email us with the products you require and your delivery address and we can email you a quote. If delivery is outside of the EU then we can remove the VAT for you. Alternatively you can arrange your own shipping and we can charge you the VAT up-front but then refund this back to you if you can present us with evidence of an export (such as an air bill or bill of loading).
Do I need to sign for delivery?
Yes, you will need to sign for your delivery or provide us with instructions for alternative options. We will explain everything you need to know about delivery when we are arranging it with you.
Will you deliver inside my property?
No – our delivery companies are not insured to take deliveries inside a property. If your order is just for small items then they will bring the goods to your front door. Large items will be delivered on a pallet by a driver with a pump truck who will bring it as close to your property for you as possible. If possible the driver will take a pallet inside a garage, but if your drive does not allow access they may have to deliver kerbside. We recommend that you have 2 able bodied people available to receive the delivery of a pallet and unpack it securely.
What if my order arrives damaged?
If you suspect your order has been damaged during transit then please mark the delivery paperwork as “damaged” when signing for it. Please also make sure that all orders are thoroughly inspected and any damage or missing items are reported to us within 5 working days of delivery. We will arrange for a replacement or refund of any damaged items – but this must be reported to us within 5 working days of delivery.